FREQUENTLY ASKED QUESTION (FAQ)
Shipping
Can Brilliant Girl ships throughout Indonesia?
Yes, Brilliant Girl can ship orders to all regions of Indonesia.
How to track my shipment?
You will receive a confirmation email to your order. Once your order has been shipped, you will receive an email including the tracking number. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you make your payment.
Order
What is the return policy?
You may request a return within 7 days of receiving your order by contacting our customer service via WhatsApp at +62 811 810 9456.
Note: Returned items must be in good condition, with no stains, marks, or signs of use.
What is the exchange policy?
You may request an exchange within 7 days after receiving your order by contacting our customer service via WhatsApp at +62 811 810 9456. However, exchange should be items with the same price or higher.
Product
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.